This Privacy Policy covers the information Pakiza Retail Private Limited ("Company" and/or "We") collects from the user(s) ("User(s)" and/or "You") of www.pakizaonline.com ("Website") This Privacy Policy should be read in conjunction and together with the User Agreement of the Website. Personal Information of a User(s) is collected if the User(s) registers with the Website, accesses the Website or Takes any action on the Website.
Information Collection and Use
The Personal Information which you may provide to us and/or which we may collect is or could be the following:
• Your registration details which may include the password provided by You. You may note that we adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone including the Company.
• Your shipping, billing, tax registration, and other information pertaining to Your sale or purchase transaction on the Website.
• Your transaction details with the other users of the Website.
• Your usage behavior of the Website.
• Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.
Our primary purposes in collecting information from You are to allow You to use the Website and various features and services offered by the Company on or in relation to the Website; contact you for any services provided by the Company or its affiliates or its business partners and advertisers; to record Your information and details as permitted and required under applicable laws, statutory direction or judiciary orders; to serve various promotional materials and advertising materials to you; and such other uses as provided in the User Agreement and this Privacy Policy. We may also use the information for transactional emails or to provide you with information, direct marketing, online and offline advertising, and other materials regarding products, services, and other offers from time to time in connection with the Company or its parent, subsidiary and affiliated companies (“Company Entities”) and its joint ventures.
We may also collect information to track User behaviour and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.
We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide you with a better experience on our Website.
You understand, agree, and acknowledge that our collection, storage, and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Company Entities and its joint ventures. You further understand, agree, and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the Company to provide various services on its Website to You and for Your usage of the Website and other services provided by Company in relation to the Website.
Information Sharing and Disclosure
Company is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users’ information to the Company Entities, joint ventures, agents, or third parties for the purposes of the services provided by them or for any other marketing-related activity undertaken by or on behalf of the Company Entities and/or its joint ventures. We will ensure on a reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.
Company may disclose your Personal Information to such extent as the Company may deem necessary for you to enter into commercial transactions with other users of the Website.
Compliance with Laws and Law Enforcement
The company cooperates with mandated government and law enforcement agencies or any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes, to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. The company may also provide your Personal Information to various tax authorities upon any demand or request from them.
Business Transfers
Company may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
Email Policies
The company may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails you want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
Deleting Your Information
If you wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that the deletion of certain Personal Information may lead to the cancellation of your registration with the Website and your access to certain features of the Website.
Security
The company uses ordinary industry-standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on a reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.
Your information may be transferred to or be maintained on computers, computer systems, and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Company keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.
Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
Changes in Privacy Policy
From time to time We may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.
Phishing
Identity theft and the practice currently known as "phishing" are of great concern to Company. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
SMS Policies
When you transact with us, we collect and use your contact details to provide relevant offers and product information to you via SMS. When confirming your order, you hereby expressly agree to share your contact details with us for the mentioned services. If you do not wish to be contacted about our products and services, please contact us at
Phone: +91-7869600222
Email: customercare@pakiza.co.in
Cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website. Cookies may be either "persistent" cookies or "session" cookies. The Company does not use cookies to save Personal Information for outside use.
We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Ads Settings.
We, along with third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
Contact Us
If You have any questions about this Privacy Policy, the practices of the Company, or your dealings with the Website, You can contact us at-
Pakiza Retail Pvt Ltd.
11PU-3 Scheme No-54
A.B. Road, Indore
Madhya Pradesh - 452010
Phone: +91-7869600222
Email: customercare@pakiza.co.in
Time: Monday to Saturday - 11:00AM - 8:00PM

RETURNS & EXCHANGE

What is Pakiza's 10-day return & exchange policy? How does it work?
Pakiza’s10-days returns and exchange policy gives you the option to return or exchange items purchased from the Pakiza website/m-site/app for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.
The following EXCEPTIONS and RULES apply to our 10-day Return & Exchange Policy:
1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
2. We only accept returns for products purchased directly fromPakiza’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
3. Please note that we do not refund any COD charges incurred by you.
4. The exchange policy allows for only size exchanges.
5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Pakiza account.
7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return
Which products are not eligible for return and exchange?
Returns or exchanges would not be accepted for used/damaged/altered etc and any customized items altered as per body measurements. Please note, the outfit may be intentionally tailored with one-inch ease for a comfortable fit.
How do I return products purchased from Pakiza?
You can return products purchased fromPakiza within 10 days of receiving the product. Please follow these steps -
1. Click on 'Return’ under the “My Orders” section of the Pakiza App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice or take the refund asPakiza store credits for future purchases with us. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. Pakiza Retail Private Limited will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
3. We offer a pick-up facility in selected locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, and unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the requested placement date. Keep the packet ready to expedite the return pickup.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention Order No. and Return the ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
Pakiza Retail Pvt Ltd.
11PU-3 Scheme No-54
A.B. Road, Indore
Madhya Pradesh - 452010
India
We request you to share the courier details with us at customercare@pakiza.co.inor WhatsApp us at +91--7869600222 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases withPakiza. Any product self-shipped after 7 days of raising a return request will not be considered.
We will send you a confirmation email as soon as we receive the shipment at our warehouse
How do I place an exchange request on Pakiza?
If you want to exchange products purchased from Pakiza, please follow the below-mentioned steps:
1. You can create an exchange request for products purchased fromPakiza within 10 days of its delivery under the “My Orders” section of the Pakiza App/Website/M-site.
2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, and unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
5. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
Pakiza Retail Pvt. Ltd.
11PU-3 Scheme No-54
A.B. Road, Indore
Madhya Pradesh - 452010
India

We request you to share the courier details with us at customercare@pakiza.co.in or WhatsApp us at +91-7869600222 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases withPakiza. Any product self-shipped after 7 days of raising a return request will not be considered.
We will send you a confirmation email as soon as we receive the shipment at our warehouse
4. Post pickup, we will initiate the exchange process in 24-48 hours.
5. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
6. In case you face any size issues with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding COD charges) as per your preference
Currently, we pick up products only from selected PIN Codes. Please note the following salient points -
1. We will pick up the return within 1-3 business days from the requested placement date
2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact
How can I self-ship the return/exchange product to Pakiza?
In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 viaPakiza Store Credits.
We request you to share the courier details with us at customercare@pakiza.co.inor WhatsApp us at +91-7869600222 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Pakiza.
Where should I self-ship the products to be returned/exchanged?
Please mention Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -,
Pakiza Retail Pvt Ltd.
11PU-3 Scheme No-54
A.B. Road, Indore
Madhya Pradesh - 452010
India

By when can I self-ship the products that I wish to return/exchange?
You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.
How long will it take for me to receive the refund for my returned product?
1. If your return order is picked up by us, the refund process will be initiated within 24-48 business hours of the pickup, and a refund confirmation email and SMS will be sent to you. The refund amount will reflect in your source account in the next 5-7 business days. In case the refund is to be made in the formPakiza Store Credits, the amount will reflect in 24-48 business hours.
2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours and the amount will reflect in your source account in the next 5-7 business days. If the refund is to be made in the form ofPakiza Store Credits, the amount will reflect in 24-48 business hours. In case the product does not meet our quality check, we will not be able to process the refund
I have received store credits how do I redeem them while placing an order?
Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.
Please note, store credits cannot be used to cover COD charges.
How do I return/exchange multiple products from a single order?
1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
2. You can return as many items from a single order within the 10-day return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.
Why did the pick-up of my product fail?
We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.
What should I do if I receive a damaged/defective/incomplete/wrong order from Pakiza?
For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return’ under the ‘My Order's section of the Pakiza App/Website/M-site and following the instructions to upload the images. Please keep in mind the following–
1. You need to upload a minimum of 3 and a maximum of 5 pictures
2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
3. You must send us an image of the original labels and tags intact along with the invoice.
In case you face any technical difficulties in following this process, kindly get in touch with us at customercare@pakiza.co.inor call us at +91-7869600222. We will then investigate the case and reply within 48 hours with the best available resolution.
Any such complaint raised after 48 hours of receiving the order may not be considered.